Yahoo Leads Google In Customer Satisfaction For First Time
A report released yesterday by the University of Michigan’s American Customer Satisfaction Index (ACSI) revealed that for the first time Yahoo has beaten Google when it comes to customer satisfaction. The report showed Yahoo as improving last year’s score by 3.9% to 79 out of 100, and Google falling 3.7% from last year to 78 out of 100.
Although Google remains the dominant search engine, the survey claims that Yahoo is gaining user approval for its network of Web sites, email, social networks, etc. Such popular Yahoo-owned services include Flickr and Del.icio.us.
The ACSI report used interview data from 70,000 customers to measure satisfaction with more than 200 companies in 45 industries. The data was compiled during the second quarter and at least 250 respondents were interviewed for each company included.
Three cheers to Yahoo for taking care of us! 
3 Comments, Comment or Ping
Kate
Funny - I have actually noticed the change myself working with both. Not drastic but definitely a noticeable change in Yahoo’s service and response times.
Aug 15th, 2007
Jon Holato
They can process an IO quicker than a week now?
Aug 17th, 2007
Kate
Actually, yea, before Google does too. Also the same situation for proposals!
Aug 20th, 2007
Reply to “Yahoo Leads Google In Customer Satisfaction For First Time”