Of course there is definitely an element of bias here on their part, but I consider Apple employees some of the most “fair/reasonable” in the business, so I tend to believe what they’re saying to an extent.

Based upon what I’ve heard/seen/read, I would venture a guess that the number of iPhones with actual defections (not people breaking them by dropping, etc.) is less than 1% and probably between 0.25% - 0.5%. Even though the percentage is small, it may seem like a lot of phones simply because of the sheer volume of iPhones sold so far.

Do you have stats for the broken phones so far? I have seen too many stories of broken ones to count.

http://www.google.com/search?sourceid=navclient&ie=UTF-8&rlz=1T4DMUS_enUS208US217&q=broken+iphones

In all seriousness, it’s a wonderful phone and if you get it for the right reasons (i.e. not just because it’s cool) then you will love it. I love not having to carry around my iPod AND cell phone anymore, and not having to pull out my laptop to go online while on the train.

Of course there will be issues, it’s an electronic device, they all have problems. But consider the % of iPhones will small issues to the total number sold — a very small percentage. One thing is for certain though, Apple does have better than average customer service.

Final verdict: get an iPhone. (you said you would! )

I remember talking about this in the weeks and months leading up to its release, never to buy a 1st gen. Apple product, but you know me, the perennial gadget-obsessed Fanboy.

That being said, I think Apple has done considerably well thus far in terms of minimizing iPhone issues, as when I visited the store I was only one of two people there for iPhone support (the other guy had dropped his). In contrast, there were at least a dozen people there for iPod support, mostly gen. 4 and 5 iPods.

Granted, the number of iPods to iPhones in the wild doesn’t even compare, but still I think the iPhone has held its own rather well as far as 1st gen. products go. Of course that could all change if they start blowing themselves up…

I’m not suprised at all that it went dead, my brother returned his yesterday because after 2 weeks he realized it was a waste of money like most people. He probably realized it 20 min after it was out of the box but he’s not going to admit it.

@ Komal - It’s not propaganda, Apple is just that good with their products/services (most of the time). You can take it off my hands, but you might have to fight Pasquale for it lol.